1. Bandwidth Allocation: Your chosen hosting package comes with a designated bandwidth allocation, which does not carry over from one billing period to the next. If your bandwidth usage exceeds the allocated amount, we reserve the right to take actions such as suspending your account until the next billing cycle, offering the option to upgrade your account for additional bandwidth, terminating your account for violating the terms of your package, or imposing additional fees for the overage, as determined solely by us.
2. IP Addresses: Each hosting plan includes a set number of primary IP addresses. Should you require additional IP addresses, you may request them for an extra fee. In the event that we need to change any of your assigned IP addresses, we will notify you via email. Please note that these IP addresses are intended solely for use in conjunction with our services and cannot be transferred.
3. Resource Usage: By utilizing our hosting services, you agree not to place excessive burdens on our CPUs, servers, or other resources, including our customer support services. While we provide maximum numbers for bandwidth, connection speeds, and similar capacity indices, consistently reaching these maximums may lead to us imposing restrictions on your use of the services. Such restrictions may include account suspension or termination, bandwidth throttling, or other actions deemed necessary at our sole discretion. We reserve the right to limit your use of the services or customer support resources if they exceed the usage levels of similarly situated customers.
1. Unmanaged Hosting: With Unmanaged Hosting, you are solely responsible for tasks such as providing firewalls and software, as well as handling installation, maintenance, security, and backups.
2. Root Access: If you have Root Access on Managed or Unmanaged Hosting, you acknowledge that any changes made are your responsibility, and we may not be able to reverse any damage caused. While we will make commercially reasonable efforts to assist with troubleshooting upon request, we cannot guarantee the correction of changes made using Root Access.
3. Cloud VPS Hosting: Charges for Cloud VPS Hosting are based on resource usage, and fees accrue over the billing period according to the resources utilized. The initial payment is credited to your account and applied to future invoices. As configurations can be altered at any time, each invoice provides a breakdown of resource usage. Further details regarding billing and refunds can be found in our Billing & Refund Policy.
4. VPS Hosting Inodes: VPS Hosting accounts are limited to a maximum of two million (2,000,000) inodes.
5. Shared Web Hosting Inodes and Connections: Shared Web Hosting accounts are allowed a maximum of six hundred thousand (600,000) inodes and thirty-five (35) concurrent HTTP connections. It is recommended that backups be promptly downloaded and removed to manage server resources efficiently.
6. Backup Policy: Backups older than thirty (30) days may be automatically removed from the server for Shared, Reseller, Managed, and Core Managed Hosting accounts at our discretion.
7. Resource Usage Restrictions: The terms "unlimited" and "unmetered" resources are defined based on the usage patterns of similar customers. Prohibited activities include streaming content (except incidental to website operation), managing very large photo galleries, storing a large number of uncompressed or full-size digital images, online file serving, distributing large audio or video content such as MP3 files, and online backups unrelated to website functionality. We reserve the right to remove impermissible materials or excessively sized files at any time, without notice, to maintain server integrity and performance.
8. Backup Services: Complimentary backups are provided for cPanel Shared and Reseller Hosting, although they may not include all files due to technical limitations. Backup storage is limited to an aggregate 50GB quota. If your account exceeds 50GB of disk usage, backups will no longer be performed. We advise downloading cPanel backups and storing them locally to ensure data availability.
9. Reseller Hosting Inodes: Reseller Hosting accounts are permitted a maximum of six hundred thousand (600,000) inodes per account.
10. Email Hosting: Email Hosting services come with storage limitations. Emails older than thirty (30) days in specific folders may be automatically deleted to manage storage limits. While we make commercially reasonable efforts to assist with email recovery, we cannot guarantee retrieval of deleted emails. We recommend backing up important emails locally to ensure their availability. Please note that our Email Hosting services do not guarantee inbound or outbound email deliverability, as factors beyond our control may impact email delivery, including IP address blacklisting.
By utilizing PUQ Hosting Services, you agree to adhere to these terms and conditions. Violation of these terms may result in account suspension, termination, or additional fees, as determined solely by us.
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