Refund Policy

Return Policy:

1. Eligibility for Refund:

Refunds are granted only under specific circumstances where the service has not been fully provided as per the terms and conditions outlined in the selected tariff. If the service falls short of meeting the agreed-upon standards, customers may be eligible for a refund. Eligibility criteria may vary depending on the nature of the service and the terms agreed upon at the time of purchase.

2. Refund Procedure:

To initiate a refund request, customers must complete the designated application form and furnish it along with a copy of their passport to the Sales Department through the ticket system. This process ensures that all necessary documentation is provided for the efficient processing of refund requests. Once the request is submitted, customers will receive confirmation of receipt and can expect timely updates on the status of their refund application.

3. Non-Refundable Products and Services:

Certain products and services are deemed non-refundable, including payments made in cryptocurrency or for Dedicated Server services. Customers should be aware that refunds will not be issued for these specific types of transactions. Additionally, any ancillary services or add-ons purchased alongside the main service may also be non-refundable, depending on the terms outlined in the respective agreements.

4. Additional Considerations:

Refunds are solely available for first-time accounts. Furthermore, any attempts to transfer funds between accounts are strictly prohibited. These considerations are in place to maintain the integrity of the refund process and prevent misuse. Customers are encouraged to familiarize themselves with these policies to ensure compliance and avoid any inconvenience.

5. Termination of Services:

While customers have the liberty to terminate services at their discretion, it's important to note that refunds will not be issued upon termination. This policy ensures that customers are aware of the financial implications associated with discontinuing services. However, termination of services does not absolve customers of any outstanding obligations, such as unpaid fees or charges incurred prior to termination.

6. Limitations:

It's essential to understand that no refunds or recalculations will be provided for unused service periods. Once the service has been rendered or the subscription period has commenced, refunds will not be granted for any unused portions of the service. This limitation underscores the importance of selecting services that align with the customer's needs and usage requirements. Additionally, refunds may be subject to processing fees or other administrative charges, which will be deducted from the refunded amount, if applicable.

7. Dispute Resolution:

In the event of any dispute or disagreement regarding refund eligibility or the application of refund policies, customers are encouraged to contact Customer Support for resolution. Our dedicated team will review the circumstances surrounding the dispute and strive to reach a fair and equitable resolution in accordance with our policies and procedures.

8. Policy Amendments:

This refund policy is subject to periodic review and may be amended or updated as necessary to reflect changes in our business practices, regulatory requirements, or industry standards. Customers will be duly notified of any such amendments or updates, and the revised policy will be made available on our website for reference.

9. Contact Information:

For any inquiries or assistance regarding our refund policy, customers can contact our Customer Support team via email, phone, or live chat during business hours. We are committed to providing prompt and courteous assistance to ensure a satisfactory experience for all our customers.